Companies have used the phrase, “people are our greatest asset,” for too long, and it is only partially correct. The truly engaged and talented people are the real asset of your company. Real change – sustainable change – relies more on your empowered people. Billy Taylor is an evangelist for people inclusion processes in operational excellence. It all comes back to the challenge: Institutionalizing Operational Excellence through everyone in your organization. Successful culture change is driven by diversity and inclusion, “it’s not about the source of the idea, it’s about the quality of the solution”.